The VW Gifts VW T1 Notebook, ZEBRA can be found with other VW Note Books & Diaries parts within VW Gifts & Storage
If your basket includes products from our 'Excluded from free postage' range then full shipping rates apply irrespective of the order value.
These products are displayed as 'Excluded from free postage' on the web site.
We also have a selection of excluded post codes - VIEW EXCLUDED POST CODES
Items marked as above will require us to calculate a shipping price as they need to be shipped on a pallet. Dependent on where these are to be shipped to will effect the shipping price. Therefore we will create a quotation and send you a quote once we have a shipping price for the pallet.
Since the UK has now left Europe, it’s become clear that shipping to Europe is now much more complex and more expensive. We have now had to look more closely how we deal with quoting for sending our products to Europe.
You will now not be charged UK VAT on your order – But local VAT & import duties/fees will be charged based on the country you ship to.
These will be due once your goods arrive in your country.
We know that mistakes happen and sometimes customers order the wrong parts. We also understand that sometimes parts that are ordered become surplus to requirements.
For this reason, we offer a no-nonsense simple returns policy to protect you against these situations.
We therefore cover you if the following happens:
If your order contained parts damaged, faulty or not as you ordered, you must inform us within two working days of any damages or shortages.
If you are unable to check the goods upon receipt, please note "NOT CHECKED" on the delivery papers before you sign for the goods. You then have two working days to check for damage/shortages.
No returns will be accepted after 90 days. Custom & Commercial make every effort to provide the correct product information and services, it is your responsibility as the buyer to ensure the parts are correct before fitting/use.
If FREE SHIPPING was provided on the original order and the returned part(s) mean that your original order now falls below the FREE SHIPPING limit, the cost of postage will be deducted from your refund/credit note.
You are free to return unwanted or unsuitable goods for up
to 14 days after delivery for a refund.
Once the return has been created online within those 14 days you must get the parts back to us within a further 14 days.
After this time you will be offered a credit note as long as the goods are returned within 90 days of shipping,
No returns are accepted after 90 days of shipping.
If a refund is available - We will refund to you the price you paid for the goods, but not the original delivery charge.
Refunds will be made as soon as possible after receipt by us of the returned goods and, in any event, not later than 28 days after receipt of the goods.
Please obtain a receipt for your postage costs, as we will refund the cost of your return postage if the issue is found to the fault of Custom & Commercial. UK orders only
We will apply the refund to the original card with which you bought the item(s).
Unfortunately, we are unable to provide free returns as we offer free delivery for orders over £50 (Retail) / £100 (Trade) as standard. Therefore, returning unwanted item(s) is at your own cost.
It is not always possible to exchange goods which were originally purchased as a Special Offer or in clearance for the same price as the original Special Offer price. Some items will have been selected as Special Offer goods due to their size or colour or last few remaining. Consequently, goods at the Special Offer price may only be available in a limited choice of size or colour. Also, by the time you wish to exchange the product, the Special Offer item may have sold out and the Special Offer price may no longer be available.
The following items cannot be returned on the basis that they are unwanted or unsuitable:
We offer a very simple returns procedure - Follow these steps:
Once we receive your items and they meet our returns policy you will be issued with either your credit note or refund.