Using this website indicates that you accept these terms and conditions regardless of whether or not you choose to register with C&C – (Custom and Commercial) or order from C&C. If you do not accept these terms, please do not continue to use this website.
These terms and conditions apply to the use of this website which resides at www.customandcommercial.com. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
The above named website is operated by Justin Wynn Limited, Custom and Commercial (C&C)
Our VAT registration number is 832 0443 63
Our contact details are as follows:
Unit 32 Bookham Industrial Estate
(Opposite Bookham railway station)
Monday - Friday 9am - 5.30pm
If you receive your order and it is not what you are expecting, it isn't a problem - you can return it back to us within 14 days of receiving the goods for an exchange or refund. We make it easy for returning your purchases;
Post the items back to our address above, enclosing a completed Internet Returns Form. Unfortunately, we are unable to provide free returns as we offer free delivery over £50 (Retail) / £100 (Trade) / £5000 (Wholesale) as standard. Therefore, returning unwanted item(s) is at your own cost.
C&C suggest you use the Post Office to return your item, taking care to obtain a proof of postage. Please pack the item(s) carefully; goods must arrive in a perfect and unused condition for the refund to be issued. If you return goods that have been used we will be unable to provide a refund.
Returns are not possible on tools, electrical goods after fitting (unless found faulty) or 'special order' goods or products that have been painted or modified by you.
If products are returned to us reducing the total order value to below £50 (Retail) / £100 (Trade) / £5000 (Wholesale), standard shipping rates for the balance will be deducted from the credit.
If you have any questions or need assistance, please contact C&C and they will be happy to help. For full returns Terms & Conditions, see below. Thank you.
Wherever possible, parts should be checked for damage prior to signing for on delivery. Any damage should be noted on the courier's paperwork.
Please note: you must be available to accept delivery of goods. If you are not available a card will be left. After three attempted deliveries the goods will be returned to C&C. If you still require the order we will charge you the costs of re-delivery.
PLEASE NOTE: If you are requesting for a parcel to be left in a safe place this would be done so at your own liability. Custom & Commercial cannot be held responsible after a delivery has been made.Orders received before 3.00pm will be dispatched the same day if the item is in stock.
C&C ship within the UK and worldwide using Royal Mail and couriers to ensure your goods reach you quickly and safely.
For orders outside the UK.
We will get a shipping quote from one of our International shippers, this usually takes 24-72 hours. We will contact you with the final charges for approval. The order will not be shipped or card charged until we are able to contact you to approve the final shipping charges.
* Please note: You will be responsible for any applicable taxes and/or duties and will need to be paid upon delivery.
Any product information provided on the website, or in printed format downloaded from the website, or advice provided by C&C is as part of our sales service, is as accurate as possible. In all instances, it is the responsibility of the purchaser to ensure that the parts supplied are suitable and correct for the required application.
You are deemed to place an order with C&C by ordering via the website or by telephone. As part of our website order process you will be shown your order to check and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered via email once you have completed the order process.
Our acceptance of an order takes place when we despatch the order to you, other than 'special order' items. We will send you a dispatch confirmation by email. On the day that we dispatch the order the purchase contract will be made and you will be charged, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
You will be able to access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you register.
C&C may revise these terms and conditions at any time by updating this page. You should check the website from time to time to review the current terms and conditions, because they are binding on you. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use the website.
We accept all major credit and debit cards. Please do not send cash through the post. Cheques and postal orders to be made payable to Justin Wynn Ltd. All our prices include VAT at 20% VAT NO: 832 0443 63
To register to use the website, you must be over sixteen years of age.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
All products are supplied and guaranteed in accordance with manufacture specifications. Any item which is proved and admitted by the manufacturer to be defective due to material or structural defect will be replaced free of charge or credited in full at our discretion.
Under no circumstances will we accept liability for consequential loss or damage or pay for any repairs or alterations without prior authorisation.
In the event of a guarantee claim, notification must be both verbally and in writing immediately a fault is discovered. The purchaser must provide full particulars and facilities to enable us to verify the claim.
Whilst we make every endeavour to adhere to our published prices, we reserve the right to amend them to those current at the date of dispatch.
All prices shown on the website include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price. This is in relation of trade accounts where the prices will be shown excluding VAT.
Where we charge separately for shipping and other relevant charges, the appropriate rates are displayed in the checkout section of the website which can be clearly seen prior to completing your order. A final order total, including said charges is also shown.
Our prices are reviewed periodically and any pricing changes will be amended on the website as and when necessary.
For full details on our FREE postage and postage details please see the Shipping page for full details
Gift Vouchers and discount codes can only be used for online orders.
All discounts will be applied after credit notes have been applied.
You can use up to 10 gift vouchers at a time per order. If you have more gift vouchers please contact us.
Percentage discount codes will only discount items not excluded from discounts.
Discounts are applied to the net basket value.
Where we offer a pre-order discount if the order is collected at a selected show, the discount is only applied to items that are not excluded from discounts or do not already have a discount applied to them.